Refer a patient to outpatient substance use treatment

Send the 3-step form, or call or text 530-625-7910, 24/7. We respond to referrals within 24 hours, and referrals are checked after hours. Admission is often possible within 24 hours of referral, depending on assessment and benefits.

You don't have to decide alone. Our team completes an assessment and recommends a level of care. If your patient needs detox or residential care first, we coordinate it through our partner, Ona Treatment Center. If neither ARC nor Ona is the right fit, our intake team can help find another program.

ARC does not provide methadone. When clinically necessary, prescription medications are prescribed and picked up by the client at a pharmacy; medications are not stored at ARC.

Once your patient signs a written release of information, a counselor is available to talk with you about their care.

With your patient's written release of information, we share updates as needed and on request, as often as weekly. If necessary, we call you when the level of care changes.

• Intensive Outpatient (IOP), in person or telehealth: Monday to Friday, 10am–1pm or 2pm–5pm. In person at 1002 Live Oak Blvd., Suite A, Yuba City, CA 95991.
• Evening telehealth IOP: Monday to Friday, 6pm–9pm, by telehealth only.
• Telehealth IOP: live sessions for adults anywhere in California.
• Partial Hospitalization (PHP): in person in Yuba City only, for adults who need daily structure but not 24-hour care. PHP is not offered by telehealth.

ARC serves adults 18 and older. ARC does not provide detox or residential care. If an assessment shows your patient needs it, we coordinate through our partner, Ona Treatment Center in Browns Valley, CA.

Placement in a sober living house may be possible; ask our intake team.

1. We contact you. We respond to referrals within 24 hours. Referrals are checked after hours.
2. We check benefits and assess. With your patient's consent, we verify insurance benefits and complete an assessment.
3. We recommend a level of care. IOP, telehealth IOP, PHP, or detox or residential care through Ona Treatment Center if needed. If ARC or Ona isn't the right fit, our intake team can help find another program.
4. We stay in touch. Once your patient signs a written release of information, we share updates as needed and on request, as often as weekly, and a counselor is available to talk with you. If necessary, we call you when the level of care changes.

Admission is often possible within 24 hours of referral, depending on assessment and benefits.

Substance use treatment records are protected by federal law (42 CFR Part 2) and HIPAA. Here's what that means for your referral:

• You can send us a referral at any time. If you aren't sure about consent yet, choose "call me back" and share no patient details. We'll discuss next steps by phone.
• To share patient details, please have your patient's permission to contact us on their behalf. A signed release from your organization is best.
• To receive updates from ARC, your patient signs ARC's written consent naming you. It can be revoked in writing at any time.
• Our form: Sent over an encrypted connection to a HIPAA-secured system covered by a Business Associate Agreement. Access is limited to our intake team. Please don't include diagnoses, notes or records. If you need to send documents, call us first, or fax them to 530-420-3633.

ARC is in network with major insurance, including TRICARE West through TriWest, Anthem Blue Cross, Blue Shield of California, Aetna, Cigna and UnitedHealthcare. ARC also works with VA Community Care (VA referral required). With your patient's consent, we check benefits and explain them before admission.

Network participation and coverage vary by plan. Network participation does not imply endorsement by the Department of Defense or the Defense Health Agency.

• TRICARE West (TriWest)
• Anthem Blue Cross
• Blue Shield of California
• Aetna
• Cigna
• UnitedHealthcare
• VA Community Care